ICM’s mission is to provide excellent individualized services and supports to individuals and their families across Arkansas.


ICM’s vision is to provide the support necessary so that individuals remain in their community of choice, to experience and promote interactions with those around them and to provide the opportunities for an enhanced quality of life.


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ICM strives to maintain the following rights for all customers:
  • To be free from physical or psychological abuse or neglect, retaliation, humiliation and financial exploitation.
  • To have control over their own financial resources, wherever possible.
  • To receive, purchase, have and use personal property.
  • To actively and meaningfully make decisions affecting one’s own life.
  • To access information pertinent to the individual in sufficient time to facilitate decision making.
  • To have privacy.
  • To be able to associate and communicate publicly or privately with any person or group of the individual’s choice.
  • To practice the religion of choice.
  • To seek external advocacy services from any organization or person of their choosing at any time or for any purpose.
  • To be free from the inappropriate use of a physical or chemical restraint, medication, or physician’s order or as a substitute for treatment.
  • To be treated with dignity and respect.
  • To receive due process.
  • To offer input into all services/support.
  • To have access to their own records including information on how funding is accessed and utilized and what services were billed for on the individuals’ behalf.
  • To have informed consent or refusal or expression of choice in regard to service delivery, release of information, concurrent services and composition of the service delivery team.
  • To have investigation and resolution of alleged infringement of rights and that the agency will maintain documentation of such investigations.
  • To have the rights and responsibilities of citizenship.
  • To be afforded all other applicable legal and constitutional rights.