ICM COVID-19 Information Sheet

Update: 08-07-20

  • Employees who have tested positive for COVID-19 OR who have been in close contact (defined as within 6 feet for 15 minutes during infectious period, which begins 48 hours before symptom onset or 48 hours before a positive test was collected) with someone with a confirmed case of COVID-19 cannot have contact with customers or enter an ICM office:
    • For 14 days, during which they will be placed under home self-quarantine by the Arkansas Department of Health (ADH). If this occurs, ADH will provide the person with a letter, and they have the option of requesting a letter be provided to their employer as well. This letter provides additional information regarding the quarantine, including the date the employee can return to work.
    • During this time, the person is expected to stay home during the entire 14-day period and not leave for any reason, except to seek any needed medical care.
    • If the employee does not develop symptoms of COVID-19 prior to the end of the self-quarantine period, they will be free to resume normal activities, including school or work. They will also receive a letter stating they have completed the home quarantine period.
    • The Regional Administrator of Programs (RAP) or designated supervisor should notify customers and employees who have been in contact with the employee since testing positive for COVID-19 that they could have been exposed.
  • Employees who are working with customers who have tested positive for COVID-19 should check and log their own body temperature upon arriving and leaving their shift, and closely monitor their symptoms. If employees begin showing symptoms, they should contact their supervisor immediately and suspend working with ICM customers until they can provide a negative COVID-19 test result or a physician clearance to return to work.
  • Special Instructions for Autism Program:
    • ICM will suspend services to customers if they or household members test positive for COVID-19.
    • ICM will resume services once the person who tested positive and all household members who were exposed to the person obtain a negative COVID-19 test result and complete 14 day self quarantine with no symptoms by the end of the 14 days period, per ADH guidelines noted above.
  • Please call the ADH at 1-800-803-7847 if you have any questions regarding potential exposure, contact tracing, or quarantine guidelines.

ICM employees must contact supervisor if:

  • They notice their customer is becoming ill or is running a temperature greater than 100.4 If this situation arises, DSPs should ensure their customers receive medical attention immediately.
  • A school closes due to COVID-19 where the employee’s children attend and they are unable to work. (Arrangements will be made to provide substitute staff if the employee is unable to work.)
  • They have been in close contact with someone with a confirmed case of COVID-19 within the last 14 days.
  • They have been diagnosed with COVID-19 or are running a fever of 100.4 or greater.
  • They have visited a “hot-spot” indicated by the Arkansas Department of Health in the previous 14 days including New York, New Jersey, Connecticut, New Orleans, and any international location. Employees cannot have contact with customers or enter an ICM office for 14 days starting on the date they left one of these locations. Alternatively, employees can return to work by providing a negative COVID-19 test result to their supervisor. Employees should notify the Arkansas Department of Health of their entry or return to Arkansas by calling the ADH Coronavirus Hotline at 1-800-803-7847 or by emailing their contact information to ADH.Covid19.EPI2@arkansas.gov.

General Guidelines:

  • Employees must wear a mask while inside of an ICM building or supporting customers when a six-foot distance cannot be met. Employees should contact their supervisor if masks are needed.
  • Employees with fever of 100.4 or greater cannot have contact with customers or enter an ICM office without a medical clearance.
  • Employees are to practice good hygiene:
    • Handwashing
      • immediately upon arriving to work with our customers
      • before assisting with medications
      • before assisting with food preparations
    • Cough and sneeze into your elbow
    • Clean and disinfect frequently touched surfaces (doorknobs, kitchen handles, etc.)
    • Wash hands often with soap and water for 20 seconds (slowing singing the ABCs is a good timer)
  • Employees should encourage their customers to avoid public venues where people are congregating. However, DPS are encouraged to support their customers with going outside (walks, picnics, etc.) and getting take-out food. DSPs and their customers are encouraged to wear a mask if they must have contact with people in the community.
  • Employees should ensure their customers have plenty of supplies (food, water, medicine, etc.) to tolerate intermittent supply shortages. Employee should contact their supervisor with any questions or concerns.
  • Employees should avoid watching and listening to news reports about COVID-19 when supporting their customers. News reports can often cause unnecessary fear and panic that does not promote the overall wellbeing of our customers.
  • Employees supporting customers in congregate environments (e.g., Kanis Apartments and roommate situations) should encourage the maintaining of a 6’ distance whenever possible.
  • ICM encourages that customers be tested for COVID-19 if they have been in contact with someone with a confirmed case of COVID-19 or have been in contact with someone who has been in contact someone with a confirmed case of COVID-19.
  • If a customer tests positive for COVID-19, natural supports should be considered first. If natural supports are unavailable:
    • Employees should encourage the customer to wear a mask.
    • Employees are required to wear a mask, face shield, and gloves while providing supports to the customer. Employees can contact their supervisor who will provide them with the protective equipment if needed.
    • The customer’s body temperature should be checked and logged in Therap every morning and evening for 14 days following the positive COVID-19 test result.
    • Employees should also check and log their own body temperature upon arriving and leaving their shift.
    • Employees should pay special attention to maintaining a clean environment by disinfecting surfaces routinely.
    • The RAP or designated supervisor should notify customers and employees who have been in contact with the customer since testing positive for COVID-19 that they could have been exposed.

Incident Reporting:

  • ICM management staff will follow normal incident reporting guidelines in the event that a customer becomes ill due to COVID-19 and contact the Arkansas Department of Health 800.803.7847 or https://www.healthy.arkansas.gov/.
  • ICM management staff will notify DDS via email at DDS.Central@arkansas.govif services are interrupted for a customer due to COVID-19.